Exchange and Return Policy:

Mercury Magnetics, Inc. has a detailed return policy for our transformers, effective from January 1, 2025. Here are the key points:

1. Handcrafted Quality: Each  transformer is meticulously made by hand, one at a time, ensuring precision and dedication to detail. This process is time-consuming, so if you need a quick turnaround, it is advised to seek another provider.

2.  Lead Time: Mercury Magnetics, Inc. will provide an approximate lead time for the completion and shipping of your product. Customers often find the wait worthwhile due to the quality of the product.

3. Cooling Off Period: After placing an order by telephone or online, you have a 24-hour cooling off period during which you can change your mind and receive a full refund.

4. Restocking Fee: If you decide to cancel your order after the 24-hour cooling off period, a 10% restocking fee will be deducted from your order.

5. For a refund the product must be returned in sellable condition without damage or cut lead wires. Do not cut the lead wires until you have tested and listened to the installation. Before cutting the leads, solder and bolt the transformers in, and try them out. When you are satisfied, cut the leads and complete the installation. Cut leads to the transformer will incur a 20% restocking fee.  To qualify for a refund the product must be returned in sellable condition without damage or cut lead wires.

6. Parts sent to you in error will be replaced or credited at the seller’s discretion.

7. Transformers that have been tampered with, modified, or with unauthorized attempted repairs will be rejected. Please package all products carefully.

8. The use of any type of attenuation device on any Mercury Magnetics transformer will void the warranty. Using “dummy load” or “power attenuators” damages transformers. Those  types of products wear out power tubes at an accelerated rate, and in some cases may cause RF to be generated within the transformer’s coil compromising  the magnet wire.

9. Discontinued, obsolete or closeout sale items will not be accepted for return unless they qualify under our warranty. Mercury assumes no responsibility or liability for the amp or the work done to the amplifier.

10.  Commitment to Quality: The company emphasizes their commitment to using American-made materials as available and producing high-quality, made-to-order transformer.

Thank you for choosing Mercury Magnetics, Inc. for your transformer needs.

Exchange or Return Instructions:

In order to exchange or obtain a refund within the thirty (30) day guarantee please complete the following:

• Insure your shipment for the invoice amount.

• Include the original or a copy of the invoice.

• All transformers must have their identity stickers intact.

• CODs will not be accepted. Ship prepaid. If the product is found to be defective or in the case of a shipping error, we will issue you a refund for shipping costs.

• Keep a record of your shipment until you receive your credit or replacement.

• Custom Shop orders or Mercury Vintage (restorations and/or rewinds) are covered by the Workmanship Warranty but not our Tonal Guarantee.